We believe in the power of community, education, and hands-on experience. That is why we bring together a network of dedicated servicers, business owners, and industry experts, and back them with real training, deep resource libraries, and business and personal benefits that make a difference.
Since 1998, MSA has been the leading trade organization for independent servicers and home service businesses. Our benefits range from hands-on and virtual training to business and personal programs that strengthen the 2,700 member companies and the technicians who rely on us every year. MSA is powered by Marcone, North America's largest appliance parts distributor, and we partner with major manufacturers to bring you the most current and valuable resources on the market.
Member Companies
Technical Documents
Training Sessions/Year
Master technicians and professional educators. Meet the experts behind MSA's training programs.
Director of Training
More than 30 years in the appliance repair field before becoming MSA's Director of Training. Since 2011, Rick has led 110+ training sessions reaching over 2,000 technicians a year. His hands-on style and constantly updated curriculum give students a real edge in the field.
Director of Virtual Training
A former GE Factory Service zone manager with decades leading technicians, training departments, and service operations. George moved into training in the early 90s and now runs MSA's virtual and online education programs. Military veteran.
National Trainer
A background spanning big-box repair centers, Haier parts and service, and regional service management. Mitch has returned to his passion, hands-on technical training, as MSA's national trainer.
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